A booking between the Owners and the person(s) making the booking (the Guest(s)), is valid only after the booking form has been completed and signed, the appropriate deposit has been paid to the Owners, and the booking has been confirmed in writing to the Guest(s) by the Owners. Once a booking has been made, the Guest(s) agrees to abide by the rules and legislation in reference to the Villa and Windsor Hills Resort.

By signing the booking form the Guest(s) accept the following terms and conditions:

RESERVATIONS
A deposit of $250 per week or 20% of total holiday cost is payable at the time of booking unless the booking is made within 10 weeks of departure when full payment is required. (Where the booking has been made by telephone or e-mail, the booking will be held for 4 days only.) Confirmation of your booking along with an invoice for the balance, if applicable, will be sent by return. The balance of the rental charge, any pre-¬booked extras (based upon the rental rates set out in the information brochure) and security deposit are payable no less than 10 weeks prior to the date of commencement of the rental period.

CANCELLATION POLICY
This agreement shall terminate on the happening of any one of the following events:
a) The Guest(s) failing to pay the balance within the time stated above
b) The Villa, through no fault of the Owners becoming unfit for the purpose of letting as a holiday home prior to the commencement date.

In the event of termination under condition (a) above, the deposit shall be forfeited

In the event of termination under condition (b) hereof, the deposit and any other monies paid by the Guest(s) to the Owners will be refunded to the Guest(s) in full without interest. While the Owners shall use their best endeavors to find alternative accommodation of similar standard to the Villa they shall not be liable to the Guest(s) in damages in the event of being unable to do so, or should such alternative shall only be available at extra cost to the Guest(s) in which case the Guest(s) shall be responsible for any additional charge.

In all instances, cancellations will only be effected once confirmed in writing. Verbal or telephone cancellations cannot be honoured until written confirmation has been received. We will gladly provide proof of payment for a booking for the purpose of an insurance claim.

SECURITY DEPOSIT

Credit card details are requested as security against loss/damage. No payment will be taken from the card unless we are advised by our Management Co. that loss/damage has occurred. Guests shall be held liable for the cost, without limit, of making good any and all damage or loss to the Villa, its furnishings or contents (including excessive use of the phone or utilities and/or leaving the villa in such condition that warrants extra cleaning), occasioned during the rental period.

PAYMENT METHODS
Either Personal Cheque or Bankers Draft can make normal payment. Bankers Draft can only make late bookings. Please cross all cheques ‘account payee only’ and payable to: GRAEME SILVESTER

USE OF THE VILLA
Only the persons named on the booking form are allowed to use the Villa and the facilities at Windsor Hills Resort (this is a requirement of Florida State Law). No all male or all female parties will be accepted. We would like to advise Guests that this is strictly a NO SMOKING Villa, and are sorry but NO PETS allowed.

CHECK IN/OUT TIMES

The rental commences at 4.00PM on the day of arrival. The Villa will be cleaned before your arrival and again on your departure, should you require any further cleans during your stay please contact our local management company who will be happy to assist. All rentals are inclusive of electricity, water and local sales taxes. Telephones are available for your use in the Villa though registration with a Credit Card is required to activate the service. For long distance or international calls it is cheapest to use a pre-paid phone card.

The Villa must be vacated by 10.00AM on the day of your departure. Late checkout will be charged at $40 per hour until 4.00PM. After 4.00PM a full night will be charged (subject to availability).

SAFETY
Whilst in occupation of the Villa the Guest(s) shall observe the following:
a) No children under the age of 18 shall be in the Villa or the pool/jacuzzi area unless supervised by an adult aged 18 years or more.
b) No glassware or other breakable utensil to be taken into the pool/jacuzzi area.
c) No running, diving or jumping in the pool/jacuzzi area.
d) Not to touch or interfere with the pool filtration equipment or the lawn sprinkler system control equipment.
e) Not to use a BBQ within the lanai (i.e. screened pool area), or in any other location within the Villa itself.

POOL & JACUZZI HEAT
Please note if you have ordered pool/jacuzzi heat temperatures cannot be guaranteed and are subject to prevailing weather conditions. The heater is only turned on when payment has been received. If pool/jacuzzi heat is requested following Guest arrival at the Villa only full weeks payment and not pro-rata days will be accepted. Please also be aware that it may take 2/3 days for the pool to heat up properly. In the event of pool heater breakdown or other circumstances beyond our control the Owners / Owner’s Agent will do their best to rectify the problem ASAP. In such an event liability will be limited to refunding the pool heat money paid by the Guest for the number of days that the heater is out of action only – no other compensation will be paid.

LIABILITY LIMITATIONS
Neither the Owners nor the Owner’s Agent accept any responsibility or liability whatsoever for any of the following:
1. Loss, theft, damage or destruction of luggage or personal possessions at any time in or about the Villa or in any location in the USA.
2. Damage or destruction of personal possessions through regular or improper use of any villa utilities.
3. Any and all injuries to occupants, family members, or guests occurring on or about the Villa.
4. Any delay, disruption or changes to Guests vacation caused by force major events (e.g. strikes, riots, fire, flood, transport problems of any kind, inclement weather conditions) or any other event beyond their control.

WE STRONGLY RECOMMEND THAT ALL GUESTS ARRANGE PERSONAL TRAVEL INSURANCE BEFORE COMMENCING TRAVEL.